100%
Support tickets addressed by Odin AI
Customer Support Case Study
Automation Anywhere Introduces Odin AI to Streamline Support Tickets
Odin AI helps automate global support workflows across continents.
Automation Anywhere integrated Odin AI into support workflows to reduce email workload, resolve tickets automatically, and support teams around the clock.
10x
Increase in email support productivity
2700+
Support tickets resolved per month across 15+ locations
Challenge
The bottleneck
Automation Anywhere wanted to further optimize an existing ticketing process for 2000+ enterprise clients and 100,000+ users while freeing support teams for complex work.
Solution
GenAI-powered support automation
Odin integrated into the support workflow, generated responses from a rich knowledge base, escalated where needed, and provided 24x7 smart-agent coverage.
How it works
From workflow pain to automated execution
01
Ticket submission
Customer messages are extracted and forwarded to the Odin API.
02
Initial response
Odin assesses the request and generates acknowledgments, information, or detailed follow-up questions.
03
Issue resolution
The agent manages iterative conversations and escalates issues as needed.
04
Continuous improvement
Responses and workflows are refined based on real-world usage.
Why it matters
- 90% reduction in email support workload
- Continuous support across time zones
- Higher customer satisfaction through faster response times
- Human agents freed for complex workflows