Question 1

My colleagues and I have free Odin accounts. Can we switch to the Teams plan?

Accepted Answer

Yes! You can freely switch to the Teams Plan from your account's dashboard, our website's pricing page, or by talking to our team at info@getodin.ai.

Question 2

Can I switch back to a free account later?

Accepted Answer

You can cancel your Team subscription at any point to automatically be moved to a free plan instead.

Question 3

How can I change or update my payment method?

Accepted Answer

Click on your profile on the top right on the Odin dashboard. Then go to My Account ➜ Billing ➜ Edit Payment Details to change or update your payment method.

Question 4

How is the price for the Teams plan calculated?

Accepted Answer

The Teams plan comes with a minimum of 2 seats. Each seat costs $50/month and comes with 1,000 monthly team credits.

Question 5

How can I switch from my Teams plan to Enterprise?

Accepted Answer

To upgrade from your Teams plan, mail us at enterprise-sales@getodin.ai.

Question 6

Do you have any volume discounts on credits?

Accepted Answer

Yes, we do have a volume discount on credit purchases, as detailed below:

- 0 - 4,999 credits: 0% discount
- 5,000 - 9,999 credits: 5% discount
- 10,000 - 19,999 credits: 10% discount
- 20,000 - 49,999 credits: 15% discount
- 50,000 - 99,999 credits: 20% discount
- 100,000+ credits: 25% discount

Question 7

How does Odin process my payments?

Accepted Answer

Odin works with Stripe as its payment gateway partner. For more infromation, visit https://stripe.com/en-in/privacy

Question 8

Does Odin offer refunds?

Accepted Answer

No, Odin does not offer any refunds for any plan.

Question 9

How can I cancel my subscription?

Accepted Answer

Click on your profile on the top right on the Odin dashboard. Then go to My Account ➜ Billing ➜ Cancel Plan to cancel your subscription

Question 10

I'm unable to sign in to my Odin account

Accepted Answer

- If you have an email account hosted on Google (or Google Workspace), try logging in via Google.
- Try resetting your password and logging in again.
- If neither of these steps resolves your issue, then reach us on Discord or mail us at support@getodin.ai

Question 11

How can I change the email account associated with Odin?

Accepted Answer

Unfortunately at this moment, we do not allow users to switch email accounts. If you think someone else might be using your account, contact us at support@getodin.ai

Question 12

How do I unsubscribe from Odin's emails?

Accepted Answer

To unsubscribe from Odin's emails about new features and updates, discounts, offers, and more, you can click the unsubscribe link at the bottom of the email. However, you cannot unsubscribe from emails that are purely for essential communication (such as responses to support tickets, invoices/receipts, and so on.)

Question 13

How can I delete my account?

Accepted Answer

Click on your profile on the top right on the Odin dashboard. Then go to My Account, and under the Personal Information tab, click Delete My Account. To address any issues you may be facing with the product, you can either check our product guide or mail us at support@getodin.ai

Question 14

Is Odin compliant with any security standards?

Accepted Answer

Odin is SOC 2 Type 2 and ISO 27001 certified, and is compliant with GDPR, CCPA, and HIPAA regulations.

Question 15

What security practices does Odin follow for my data?

Accepted Answer

Odin follows the highest standards of data security and privacy. To understand how your data is used, please refer to our Privacy Policy and Terms of Use

Question 16

Why does Odin need my information?

Accepted Answer

To understand why and how Odin processes your data, please refer to our Privacy Policy and Terms of Use

Question 17

What type of encryption is used to secure my data?

Accepted Answer

Odin uses industry standard AES-256 encryption to secure all data.

Question 18

Is my data (or access to it) shared with anyone?

Accepted Answer

Access to Odin's user data is defined based on the type of the data. Your personally identifiable sensitive data, can only be accessed by you. Any personally identifiable/sensitive information is either pseudonymized or anonymized if uploaded on Odin's Knowledge Base. Additionally, our team only has access to information that is essential to offer Odin's services to you (such as your email.)

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